Frequently Asked Questions

  • Each of our workshops has a detailed description of the location and content of these workshops. These workshops are always open to dog professionals, and they are often great for dog owners looking to improve their skills or relationships with their dogs.

    Heather’s Heroes Certified Trainer Program is to certify dog professionals in Heather's Heroes training process and methods. Upon passing certification, you'll be added to our list of certified trainers so that we can refer clients to you.

    For dog owners, it's always great to start with the free online content available on our Learning Portal.

  • If you're unsure which program is best for you. Please reach out to the customer support team at support@heathersheroes.com for personalized advice based on your dog's needs and your training goals.

  • Workshops must be paid in full at the time of registration.

    For our online HHCT course, we do have a payment plan available. However, if you pay in full, you will receive a discount and bonus content.

  • Password Reset:

    1. Visit the Heather's Heroes Certified Trainer portal login page.

    2. Click on "Forgot Password" or "Reset Password" and enter your account email.

    3. Check your inbox for an email with password reset instructions.

    4. Follow the link or instructions to create a new password.

    Contact Support: At support@heathersheroes.com

    1. If unable to reset, contact our support team.

    2. Provide necessary information for identity verification.

    Check Spam:

    Verify your spam or junk folder for the password reset email.

    Update Contact:

    After regaining access, consider updating contact info to avoid future login issues.

  • If you’re a dog owner who has already watched the Learning Portal videos and is still struggling, please reach out to us to schedule a virtual appointment with one of our trainers.

  • After registering for an in-person workshop, you should have received an email with information about travel and schedule. Please check your spam folder for this email. If you did not receive it, please contact us as soon as possible.

    For details about the upcoming event, please feel free to contact our support team. You can reach us via email at support@heathersheroes.com or by phone or text at 385-287-4620. We will be happy to assist you with any questions or concerns you may have.

  • In-person workshops are typically 3-days. Dates are posted on the workshop registration page available for dog owners, providing direct guidance and support to help them and their dogs achieve training goals together. The interactive workshops aim to enhance the understanding and skills of dog owners, allowing them to build a stronger bond with their furry companions. The courses and workshops cater to owners of all levels, whether they are addressing specific behavior issues or simply aiming to strengthen their relationship with their dogs.

    For Dog Trainers:

    The Heather's Heroes Certified Trainer Program for dog trainers typically lasts for 12 weeks. During this dynamic learning period, trainers have the opportunity to explore a range of topics at their own pace through flexible online modules. These modules cover everything from foundational dog education to advanced training strategies. Engaging with the diverse Facebook communities, such as K9 Lifeline Live, provides continuous educational content and support from experienced trainers.

    For Dog Owners:

    For dog owners, Heather's Heroes offers free online content available at any time, allowing owners to learn effective training techniques and understand their dog's behavior. They can also join the active Facebook community, "Become Your Dog’s Hero," for additional support and resources.